ILLUMINATE Film Festival Privacy Policy
Overview
Welcome to the ILLUMINATE Film Festival ("ILLUMINATE," "we," "us," "our"). This Privacy Policy explains how we protect your privacy when you use our website (illuminatefilmfestival.com) and services. We've written this policy in clear language while ensuring compliance with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable privacy laws.
1. Information We Collect
1.1 Information You Provide
When you interact with our festival services, you may provide:
Account & Profile Information
- Name and contact details
- Login credentials
- Communication preferences
Transaction Information
- Purchase history
- Festival pass information
- Ticket order details
- Transaction timestamps
Note: All ticket purchases are processed through Eventive (eventive.org), our ticketing platform. When you purchase tickets, you will be redirected to Eventive's secure payment system. Please review Eventive's Privacy Policy at eventive.org/privacy for information about how they handle your payment information.
Film Submission Information
- Creator/team details
- Project materials
- Distribution rights information
- Technical specifications
Communication & Feedback
- Customer service interactions
- Survey responses
- Event feedback
1.2 Information We Collect Automatically
Our website uses industry-standard technologies to collect:
Device & Browser Information
- IP address (anonymized)
- Browser type and version
- Operating system
- Device identifiers
Usage Information
- Pages viewed
- Features accessed
- Time spent on pages
- Navigation patterns
- Error logs
Location Information
- General location (country/region)
- Time zone
- Festival venue attendance
1.3 Analytics & Tracking
We use specific tools to understand how people use our services:
Google Analytics
- Collects anonymized usage data
- Helps us understand audience behavior
- Measures marketing effectiveness
- Privacy-enhanced mode enabled
- IP addresses anonymized
Meta (Facebook) Pixel
- Tracks website conversions
- Helps optimize ad delivery
- Limited to essential tracking
- Respects Do Not Track settings
2. How We Use Your Information
We use your information for specific, limited purposes:
Essential Services
- Processing film submissions
- Selling and validating tickets
- Managing festival passes
- Providing customer support
Communication
- Sending important updates
- Delivering newsletters (with consent)
- Responding to inquiries
- Sharing festival announcements
Service Improvement
- Analyzing website performance
- Understanding user needs
- Improving festival experience
- Debugging technical issues
3. Information Sharing
We share information only when necessary:
Service Providers
- Eventive (ticketing platform)
- Email service providers
- Analytics services
- Film submission platforms
Each provider must:
- Meet our privacy standards
- Use data only for specified services
- Maintain appropriate security
- Honor user privacy rights
Legal Requirements
- Court orders
- Legal processes
- Government requests
- Rights protection
4. Your Choices
You control your information:
Account Settings
- Update profile information
- Manage communication preferences
- Control privacy settings
- Delete account data
Communication Preferences
- Opt out of marketing emails
- Choose notification types
- Manage frequency of updates
Tracking Options
- Use browser privacy settings
- Install tracking blockers
- Enable Do Not Track
- Use incognito/private browsing
5. Your Privacy Rights
California residents have specific rights under the CCPA/CPRA:
Access Rights
- Request your data
- See how we use it
- Learn who we share it with
Control Rights
- Delete your information
- Correct inaccurate data
- Opt out of sharing
- Port your data
Exercise Your Rights
Email: privacy@illuminatefilmfestival.com
Response Time: Within 45 days
Verification: Required for security
6. Data Security
We protect your information using:
Technical Measures
- Encryption in transit and at rest
- Secure data centers
- Access controls
- Regular security updates
Organizational Controls
- Employee training
- Access limitations
- Security policies
- Incident response plans
7. International Users
While we primarily serve a U.S. audience, we respect international privacy standards:
- Data transfer safeguards
- Cross-border privacy rules
- International privacy rights
- Local law compliance
8. Children's Privacy
We do not knowingly collect data from children under 13. Parents/guardians should:
- Monitor children's online activities
- Contact us about unauthorized collection
- Request data deletion if needed
9. Updates to This Policy
When we update this policy:
- We'll post notice on our website
- We'll update the "Last Updated" date
- We may email significant changes
- Your continued use means acceptance
10. Retention Periods
We keep information for specific periods:
Active Data
- Account information: While active
- Transaction records: 7 years
- Communication history: 3 years
Archived Data
- Festival records: 10 years
- Legal requirements: As required
- Historical archives: Permanent
11. Technical Details
Cookies & Similar Technologies
Essential Cookies:
- Session management
- Security features
- Form completion
Analytics Cookies:
- Usage patterns
- Performance metrics
- Error tracking
Marketing Cookies (Optional):
- Ad effectiveness
- Campaign measurement
- Cross-site tracking
12. Contact Us
For privacy questions or concerns:
ILLUMINATE Film Festival
Privacy Team
Email: privacy@illuminatefilmfestival.com
Phone: 928-421-1108
Address: PO Box 201, Santa Barbara, CA 93102
For urgent privacy matters:
Direct Line: 928-421-1108
Hours: 9am-5pm PT, Monday-Friday
Definitions
To ensure clarity, we define key terms:
Personal Information
Information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.
Processing
Any operation performed on personal information, including collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available.
Service Providers
Third-party vendors who process personal information on our behalf and are contractually bound to protect your privacy.