Ticketing Coordinator
Ticketing Coordinator
ILLUMINATE Film Festival
Job Description
November 2019 - February 2020
Overview:
The Ticketing Coordinator oversees the Ticketing and Box Office operation for the ILLUMINATE Film Festival. Duties include serving as the liaison to the ticketing vendor; overseeing online ticketing, ticket tracking, and post-Festival Box Office reporting; and administrating complimentary tickets to sponsors, filmmakers, industry guests, press, outreach partners, staff and VIPs.
Job Description:
- Work with Managing Director and Executive Director to set festival pass and ticket pricing, pass promotions, sales timeline and ticketing policies
- Negotiate with and manage ticketing vendor o Finalize terms for fee structure, onsite box office personnel, reporting, etc.
- Set and manage timeline for web setup, data upload, go-live dates for pass specials, early bird ticketing, all-access selection and regular ticketing
- Provide vendor with schedule, program, pricing data, as well as ticket buyer auto-response verbiage. Oversee proofing of ticket vendor web pages and forms
- Work with Marketing Team to advertise ticket and pass promotions
- Oversee festival ticketing processes
- Create smooth online and in-person ticket buying experience
- Set and manage complimentary ticket allotments for sponsors, filmmakers, industry guests, press, outreach partners, staff and VIPs.
- Manage All-Access passholder purchasing, film selection and general communications
- Manage reporting, sales tracking and updates to team (especially rush line films)
- Manage badge creation and distribution o Collect lists of all attendees who will be receiving a badge–VIP, Filmmaker, Industry, Convergence, Sponsor, Staff, Support Team
- Print initial run of labels and a-fix to appropriate badge type. Insert badge into holder.
- Create and proof welcome letters and add to envelopes containing program guide, badge, and any vouchers or tickets.
- Update badgeholder lists as new information comes in (new registrations, changes in staff, press attendees, etc)
- Print new badge labels on site as needed
- Oversee registration, ensuring all departments are informed and equipped
- Oversee box office operations during Festival, including onsite box office personnel
- Ensure seamless exchange of vouchers at the box office (Groupon tickets, raffle prize vouchers, couponbook vouchers, etc)
Attends IFF team meetings
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Attends Operations team meetings
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Meets regularly with supervisor re developments in planning
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Meets with other departments as needed
Prepare detailed WRAP REPORT
Transition successor
Perform other duties as assigned
To apply, send a resume and cover letter to info@illuminatefilmfestival.com.
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